Right of withdrawal

As of: 2026-09-13

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

In the case of a contract for the supply of goods, the withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period expires 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last item. If goods are delivered in several lots or pieces, the period expires 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.

In the case of a contract for the supply of digital content not supplied on a tangible medium, in particular STL files, the withdrawal period will expire 14 days from the day of the conclusion of the contract. Please also note the special notice at the end of these instructions.

To exercise the right of withdrawal, you must inform us (Walder & Gammel Creations GbR, Dr.-Elisabeth-Selbert-Straße 6, 24537 Neumünster, Germany, e-mail: support@arcane-atelier.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You may also submit your statement through our permanently available electronic withdrawal function. After submitting it you will receive an acknowledgement of receipt by e-mail without undue delay, stating the content, date and time of your statement.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Exclusion for custom-made miniatures

There is no right of withdrawal for goods that are not prefabricated and that are made on the basis of an individual choice or decision by you, or that are clearly tailored to your personal needs (§ 312g (2) no. 1 of the German Civil Code, BGB). This applies to our custom-made miniatures.

The exclusion applies per line item, not to the entire order. If your order also contains items from our regular range, the statutory right of withdrawal remains unaffected for those items. If your order contains several custom-made miniatures, the exclusion applies to each of those items separately.

Statutory rights in respect of defects, withdrawal and termination remain unaffected.

Special notice for digital content (STL files)

In the case of contracts for digital content not supplied on a tangible medium, your right of withdrawal expires early if we have begun performance of the contract after you have expressly consented to us beginning performance before the end of the withdrawal period, you have confirmed your awareness that your consent causes your right of withdrawal to expire once performance begins (§ 356 (6) BGB), and we have provided you with a confirmation of the contract on a durable medium, e.g. by e-mail.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To: Walder & Gammel Creations GbR
Dr.-Elisabeth-Selbert-Straße 6, 24537 Neumünster, Germany
E-mail: support@arcane-atelier.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale
of the following goods (*)/for the provision of the following service (*):

________________________________________________________________

Ordered on (*)/received on (*): _________________
Name of consumer(s): _________________
Address of consumer(s): _________________
Date: _________________
Signature of consumer(s) (only if this form is notified on paper): _________________

(*) Delete as appropriate.

The binding German version of this withdrawal instruction is available on the German withdrawal page.